2006

THE CONSUMER VIEW ON BIOMETRICS FOR FINANCIAL SERVICES (November 2006)

• Fingerprint, Retinal, Signature, and Voice Identification
• Security Applications
• Barriers and Benefits

A national Internet survey of 1,000 consumers age 18 or older.

IDENTITY THEFT: CONSUMERS SPEAK OUT (October 2006)

• Online and Offline Threats
• Education and Communication Strategies
• Privacy Policies and Security Tactics

A national Internet survey of 1,000 consumers age 18 or older.

OPTIMIZING E-MAIL STRATEGIES FOR FINANCIAL SERVICES  (September  2006)

• Communication Tactics and Interactive Marketing
• Privacy, Security, and Fraud Issues
• Customer Service and Account Management

A national Internet survey of 1,000 consumers age 18 or older.

CONSUMER BRANCH MONITOR 2006 (July 2006)

• Branch Activity
• Appearance and Staff
• Branch as a Sales Center

 A national telephone survey of 2,000 consumers age 18 or older.

CONTACTLESS PAYMENTS – THE WAVE OF THE FUTURE?  (January 2006)

• Advantages and Disadvantages
• Credit and Debit Cards
• Purchasing Applications and Locations

A national telephone survey of 613 consumers age 18 or older.